Consumer Complaints I have a problem with a business. Where can I get help? You may wish to file a consumer complaint with the North Carolina Consumer Protection Division. You can file a complaint online or call 1-877-5-NO-SCAM for assistance. Where can I get help with a concern or complaint against an insurance company in North Carolina? Contact the North Carolina Department of Insurance. For general questions about insurance call (855) 408-1212. For all other insurance-related consumer services visit the NC Department of Insurance Consumer Services page. Where can I get help with a concern or complaint against a utility company in North Carolina? For utility related issues, including consumer complaints and rate information, contact the North Carolina Utilities Commission online or call (866)-380-9816. Where can I get help if I have a problem with my bank? The North Carolina Commissioner of Banks is responsible for the regulation of North Carolina’s state banks, trust companies, and mortgage companies. For more information please visit the Commissioner’s website or call (919) 733-3016.